Building an Agent in CCM (Part 1) — The Case for Open Formats
What defines an AI agent, where it fits in Customer Communication Management (CCM), and why open formats are a prerequisite for building them effectively.
Blog
Thoughts on technology, leadership, and building better products.
Why Good Customer Communication Is About Correctness and Efficiency—Not Style and Personalization
Prioritize correctness, channel fit, and efficiency; let customers configure what, when, and where—style is optional.
Silos, Speed, and Shipping: Notes from Enterprise Projects
Why shipping inside large organizations feels slow, and the tactics I use to keep momentum
Lessons in Vibecoding — A Beginner’s Journey
Beginner lessons in vibecoding: the tools, loops, and habits that helped me ship.
Testing GPT-5 in Cursor: A Week of Free Requests
Building a project with GPT-5 in Cursor AI: workflow, observations, and model comparisons from a week of testing.